支持
Support
先看下面这些。还是卡住的话,写信来。
Try the notes below first. If you’re still stuck, email.
- 录音没保存?
- A recording didn’t save?
- 太短、全程太静、或你滑进了取消区,就不会留下。屏幕会说「没事,没保存」。再按住说一句更清楚的。
- Clips that are too short, fully silent, or released in the cancel zone aren’t kept. The screen will say it’s ok — nothing saved. Hold again and say a clearer sentence.
- 文字不对,或一直在转录?
- The transcript is wrong, or stuck?
- 在瞬间详情里可以直接改字。人名、店名改完,写信时会用你改过的版本。第一次转录要加载语音模型,可能要几秒。还是失败,点「重新转录」。
- Edit the text on the moment screen. Names you fix there are what the letter uses. The first transcription loads the on-device model and can take a few seconds. If it fails, tap Transcribe again.
- 换手机或重装,瞬间还在吗?
- New phone or reinstall — are my moments gone?
- 登录同一个 iCloud,并在 Echo 设置里看到同步已打开。元数据会先回来,录音和照片会在后台取回。当前行程不会自动恢复,选一下即可。
- Sign into the same iCloud account and check that sync is on in Echo’s Settings. Metadata usually returns first; audio and photos catch up in the background. The live trip isn’t restored automatically — pick it again.
- 今天不能写信了?
- I can’t generate a letter today?
- 免费额度是每天 3 封托管信件。用 Apple 登录后可看剩余次数。也可以开通 Echo Pro,或在设置里填自己的 API 密钥。
- The free tier is 3 hosted letters per day. Sign in with Apple to see what’s left. Echo Pro lifts the cap, or you can paste your own API key in Settings.
- 怎么取消 Echo Pro?
- How do I cancel Echo Pro?
- 系统设置 → 你的名字 → 订阅。付款由 Apple 处理;我们看不到卡号。
- Settings → your name → Subscriptions. Apple handles billing; we never see your card.
- 自己的密钥安全吗?
- Is my own API key safe?
- 只存在本机 Keychain,不会上传到 Echo。打开「写信时用我自己的密钥」之后,文字片段直达你选的服务商。
- It lives in the on-device Keychain and is not uploaded to Echo. When “use my own key” is on, letter text goes to the provider you chose.
邮件:zjyjune@gmail.com · 请附上 iOS 版本和大概在哪一屏遇到问题。
Email: zjyjune@gmail.com. Include your iOS version and which screen you were on.
回复可能需要一两天。我是一个人在做 Echo。
Replies may take a day or two. Echo is a one-person app.